Production Lead

Level Up Village - Old Greenwich, CT (9/2015 - 12/2016)

• Coordinated a team of 6 (designers, artists, educators) to successfully reach key milestones

• Produced an educational tabletop RPG for students around the world

• Provided support in terms of task tracking and collaboration methodologies

• Aligned resource updates to ensure active management of scope

• Developed a math, problem solving, and teamwork based curriculum supported by gameplay mechanics

• Led a Global Video Game Design course between students in Austin and partner students in Pakistan

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Game and Operations Analyst

Red Fox Insights - Austin, TX (10/2015 - 9/2016)

• Orchestrated marketing campaigns involving content creation and targeting over 150 game brands

• Managed schedules and blueprinting sessions for research projects

• Identified trends within large data sets to better inform decisions about products and features

• Designed surveys to extract actionable insights from gaming audiences for research reports

• Tested functionality and accessibility of data-gathering tools and analytic reports dashboard

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Player Experience

Kabam - Austin, TX (10/2014 - 1/2016)

• Supported 4 games including iconic properties like Marvel, Star Wars, Fast & Furious and The Hobbit

• Facilitated communication between the player community and the development team

• Addressed over 70 player inquiries and game concerns regarding best-selling mobile games daily

• Trained new hires by teaching team procedures, game management tools, and best practices

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Technology Support

LPK - Cincinnati, OH (5/2013 - 10/2013)

• Served as one of three technology support members with an IT to user ratio of 85 to 1

• Monitored users in global locations including London, Geneva, Singapore, and Guangzhou

• Championed tech support for large events held at LPK’s Brand Innovation Center

• Streamlined planning and staging of a company-wide roll-out of Outlook for Mac

 

Quality Assurance

CIMx Software - Milford, OH (12/2011 - 12/2012)

• Contributed to an Agile software development environment

• Partnered with software engineers to find and describe issues within the product 

• Accurately and descriptively submitted bug reports and reproduction steps

• Collaborate with product owners to create and present live product demos

• Used iterative strategies to create and complete test cases and regression suites

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Technology Services / Web Hosting

Cengage Learning - Cincinnati, OH (1/2011 - 9/2011)

• Managed dozens of virtual and physical servers

• Accelerated deployment of staging code into production for clients and for internal projects

• Implemented file sharing processes to empower sales engineers 

• Physically installed several blade chassis and servers in the onsite data center

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